CPR Madison FAQ
Please review our frequently asked questions below. If your question is not answered below, please contact us
Class Enrollment & Policy
Q: Can I enroll in a CPR class on the same day the class will be taught?
Yes; as long as the class is still open, you can enroll and pay online. If you are having trouble enrolling online, please contact us
for other registration options.
Q: What do I need to complete before class?
A: There is nothing to complete before class. Please arrive 10 minutes early, casual dress and silence your cell phone. Snacks and drinks are allowed.
Q: Do you ever cancel a class for low enrollment?
Public courses will only be cancelled in cases where there is one student or less enrolled. Note: Workplace training
classes are exceptions to this policy. We have a minimum enrollment requirement for these classes to proceed.
Q: What is your cancellation policy?
A: Your place in class is guaranteed upon receipt of payment. Cancellations
received more than 24 hours before class start time will
receive a full refund. Requests received after the
stated course start time are not eligible for a refund or transfer.
Course transfer is permitted if notice is given 24 hours prior to
originally scheduled course. Students arriving after the class has begun or having to leave early will not be permitted to
take the course.
Q: Do you offer classes to Spanish speakers?
Unless otherwise noted, all of our classes are conducted for English speakers. Proficiency
in English is required to participate in, and receive a certification
card for the class. The presence of a translator does not waive this
requirement. Translators are not permitted in class. If you are in need of a class for Spanish speakers please contact us
for additional information.
Training Curriculum & Requirements
Q: What training center/agency does CPR Madison teach through?
We are a training site for some of the states best CPR
training organizations including the UW Health
and the American Heart Association
. These agencies follow the same protocol as all other CPR
agencies in the United States, set forth by ILCOR
, the International
Liaison Committee on Resuscitation
. All of our courses are approved by
and applicable state agencies for workplace training, as well as by many other
Q: Does CPR Madison teach the new CPR protocol?
A: Yes; In 2010 major changes to how CPR is taught were made. CPR Madison always stays current with any new training guidelines.
Q: I've seen online courses in CPR that are more convenient for me. What are the advantages of taking a course in a classroom?
A: While online courses may provide the same basic concepts as an in-class
course, CPR (Cardio Pulmonary Resuscitation) is a motor skill, not a
cognitive skill, that requires practice and repetition in order to learn
effective techniques. Also, many employers will not accept online-only
training. With CPR Madison, 90% of your class time is spent practicing
on mannequins or participating in real life scenarios. Our instructors
are there to help you with technique, answer any questions you might
have, and most importantly, customize the class to your unique needs.
Q: Does CPR Madison provide me with the materials I need in class?
will provide a course outline at no charge to students at
time of course. Additional, more detailed course materials are available
at an additional cost. Please contact CPR Madison
a minimum of 24 hours
prior to your course time in order for instructor to prepare applicable
course materials. Materials may be purchased at any time in our with course registration.
Q: Do you have renewal courses?
A: All of our courses are available for first time CPR
students and those with previous training. Our classes are performance
based - you will move through the skills at your own pace.
Q: Why do your classes take less time than traditional CPR classes?
We are a training site for some of the states best CPR
and the American Heart
. This allows
us to offer the best program for each particular type of training. All
of the organizations we represent share the philosophy that CPR
motor skill, not a cognitive skill. More lecture does not lead to better
retention. All of our classes spend the majority of the training time
with actual "hands-on" practice and practical, real-life information.
Q: When and how will I receive my certification card?
A: CPR Madison
is a licensed American Heart Association
(AHA) training site
operating in conjunction with the UW Health Emergency Education Center
); the UWECC is an authorized AHA training center. All certification
cards are issued through the UWECC. Cards will be mailed to address provided upon registration within 30-days of course completion. If you need verification of class participation
and certification prior to this, CPR Madison
can provide this to you per your request. If your card is lost or stolen replacement cards incur a $13.00
fee. CPR Madison
is only able to provide replacement cards for those
students who have been certified through CPR Madison
If you do not receive your certification card within 30-days of course completion please contact us
Q: How long will my certification card be valid?
A: Certification cards for all classes we teach are valid for two years from the date of issue.
Workplace Training and Consultation
Q: Does CPR Madison provide on-site training for the workplace?
Yes; We will travel to your workplace for as few as four people. Prices
are substantially less (per person) for larger groups. We are happy to
customize the training to you needs. Visit our workplace training
or contact us
for a quote.
Q: Where are classes held?
A: Our public classes are held at one of two locations:
Please view your course location on the BLS schedule page or the Heartsaver schedule page of our website. Directions to the location can be found by clicking on the link here or on the schedule page.
Note: Please DO NOT contact the Northside Community Center or the Lussier Community Education Center for information on CPR classes or to relay messages to an instructor in regard to being late or unable to attend a course.
If you are going to be less than 15 minutes late, please arrive as soon as possible. If you are 16 minutes or more late for a scheduled class you will be unable to take the course and NO REFUND will be issued - please see our cancellation policy above.
NOTE: DO NOT CONTACT THE LUSSIER COMMUNITY EDUCATION CENTER/WARNER PARK COMMUNITY CENTER IN REGARD TO COURSES HELD BY CPR MADISON. CPR MADISON RENTS A SPACE FROM LCEC/WPCC TO HOLD PUBLIC COURSES. THE CENTER(S) ARE IN NO WAY AFFILIATED WITH CPR MADISON AND CANNOT ACCEPT PHONE CALLS, PROVIDE INFORMATION ABOUT OR ANSWER QUESTIONS REGARDING CPR MADISON COURSES, REGISTRATION OR OTHER BUSINESS.
can be reached at (608) 381-5329
or contact us
via our website.